Consumers do not have to worry about backups with best-in-class cloud vendors who utilize the economy of scale that clouds bring both for resources and expertise. What value is restored service to anybody if they then must manually restore from backup? Presuming there is a backup, which is not always the case.ĭespite questions raised following the Sidekick outage, this is where the cloud can help. The data – not the service – should be important for customers. Much more attention and IT budget is spent protecting network perimeters, assuring high availability of applications and databases instead of protecting unstructured customer data.
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Additionally, where the cost of a lost password is fairly static, the cost of lost information is highly variable.ĭata is king – but the emperor has no clothes these days. However, if a file is lost or stolen sometimes as a result of compromised password, there usually is no remedy other than cutting the loss. For example, if a password theft is detected, simply changing the password protects the victim. (Robert Bartoszyński, 2008)Īpplying this principal of protection to our discussion of data loss, we can infer that passwords and other identifying information are important, but not as important as the actual documents that contain information of monetary or other value. His logic was simple: Planes that were hit in the wings were coming back, whereas planes that were hit in the tail or body area were not returning to base. You probably already know the solution the engineer devised, which was that he proposed reinforcing the body and tail areas of the planes with additional armor. He discovered that almost all of the planes available for study had a large number of bullet holes on the wings-almost none were hit in the body and tail areas. He examined hundreds of planes on major combat airfields and repair facilities, and mapped all bullet holes to the primary parts of planes. Let me paraphrase an anecdote I learned in a statistics course to further illustrate that point.Ī wartime aviation engineer needed to solve the problem of planes being lost to small arms fire from the ground. Does this prove that only customer-identifying information is usually at risk, hence we should spend most of our efforts protecting it? The obvious answer may not be the right one. When data loss happens, usually the number of records lost or stolen containing information which identifies the customer is reported information such as credit card data, bank account numbers, passwords, addresses and phone numbers. In the case of the Sidekick outage, discussion has been skewed because subtle but important differences in the value of customer data such as personal files compared to application-specific data such as IDs, passwords and the like are often overlooked. Of course, that decision is a personal one, but it is also commonly confused by technical discussions that are not really interesting or important to laymen. A good analogy would be the option of storing your savings under your mattress or in an online bank. Let’s put aside who is at fault in this particular situation and whether cloud computing introduces data loss risks, which ultimately became the focus of this controversy, and instead look at this from a consumer’s point of view.Īs consumers, we have two options of storing our digital data: locally or elsewhere in the cloud.
The recent Sidekick outage, however, stands out for several reasons but most importantly because the data loss affected both customer contact information as well as customer’s files such as images and schedules.
Commentary- Data loss is an all too common a theme in the news these days.
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